Help Center
Find answers to common questions about PDF tools, AI workflows, billing, and security.
PDF Tools
How do I compress a PDF?
Go to /tools/compress, upload your PDF, choose a compression level (low / medium / high), and click Compress. Your file downloads immediately. Files are deleted from our servers within 1 hour.
How do I merge multiple PDFs?
Visit /tools/merge and upload up to 20 PDF files. Drag to reorder them, then click Merge. The combined PDF downloads instantly.
How do I split a PDF into pages?
Go to /tools/split and upload your PDF. You can split every page into a separate file, or enter a custom page range (e.g., 1-3, 5, 7-9). The result downloads as a ZIP archive.
Is there a file size limit?
Free tools support files up to 10 MB. API users on paid plans support up to 50 MB per file. Contact support if you need to process larger files.
Why does my compressed PDF look blurry?
High compression reduces image quality to shrink file size. Try 'medium' compression for a better quality/size balance. If images are critical, use 'low' compression.
Can I convert Word to PDF on mobile?
Yes — all tools work in any browser on any device. Open the tool URL on your phone, tap to upload, and download the result.
AI Workflows
What is Invoice Extraction?
Invoice Extraction uses AI to read any PDF invoice and pull out structured data: vendor name, invoice number, date, line items, subtotals, taxes, and totals. Results export to JSON or Excel.
How accurate is the invoice extractor?
Accuracy is 95%+ on standard invoice formats. Complex scanned invoices may require OCR and can have lower accuracy on handwritten fields.
How does Contract Analyzer work?
Upload any PDF contract. The AI extracts key clauses (indemnity, termination, liability), flags risk areas, and produces a plain-English summary. Processing takes 10–30 seconds depending on document length.
Can I use AI workflows via API?
Yes — all AI workflows are available as REST API endpoints. See /docs/api for endpoint documentation and authentication details.
Are AI workflows GDPR compliant?
Yes. Files are processed on secure servers, never used to train AI models, and auto-deleted within 1 hour. See /security for full details.
What languages does OCR support?
OCR supports 25 languages including English, Hindi, Arabic, Chinese (Simplified/Traditional), Spanish, French, German, Portuguese, and more.
API & Developer
How do I get an API key?
Sign up for a free account at /signup, then go to /dashboard/api. Your free Starter key is created automatically. It gives you 500 API calls/month at no cost.
What is sandbox mode?
Sandbox endpoints (/api/v1/sandbox/...) accept any API key and return mock responses. Use sandbox to test your integration before going live — no real files are processed.
What are the rate limits?
Starter: 10 req/min, 500/month. Indie: 30 req/min, 2,000/month. Developer: 60 req/min, 10,000/month. Business: 120 req/min, 100,000/month. Headers x-ratelimit-remaining and x-ratelimit-reset are returned on every response.
How do I authenticate API requests?
Add an Authorization header: Authorization: Bearer YOUR_API_KEY. All endpoints require this header. Keys are shown once at creation — store them securely.
How do I handle binary responses?
Endpoints returning PDFs or ZIPs send binary data with Content-Type: application/pdf or application/zip. Read the response body as a blob and save to disk. See /docs/api for code examples.
Can I use webhooks for async processing?
Yes — configure a webhook URL in /dashboard/api. We POST a JSON payload to your URL when bulk jobs complete, including the job_id and download URL.
Billing & Plans
What's included in the free plan?
The free plan includes: 40+ PDF tools with no daily limits, 500 API calls/month, access to all AI workflows (beta), and sandbox API mode. No credit card required.
How do I upgrade my plan?
Go to /pricing, choose your plan, and click the upgrade button. We accept Visa, Mastercard, UPI, and international cards. Upgrades take effect immediately.
Do you offer a money-back guarantee?
Yes — every paid plan comes with a 30-day money-back guarantee. If you're not satisfied for any reason, email support@allpdfmagic.com and we'll refund you in full, no questions asked.
Can I switch between monthly and annual billing?
Yes — you can switch to annual billing at any time from /dashboard/billing. Annual plans save up to 32% compared to monthly. The price difference is prorated.
How do I cancel my subscription?
Go to /dashboard/billing and click 'Cancel subscription'. Your plan stays active until the end of the current billing period. You won't be charged again after cancellation.
Do you support INR / Indian payments?
Yes — pricing is automatically shown in INR for Indian users. We accept UPI, Indian debit/credit cards, and net banking through our payment partner.
Privacy & Security
How long are my files stored?
Files are automatically deleted from our servers within 1 hour of processing. We do not retain your documents after deletion. See /security for our full data policy.
Are my files used to train AI models?
No. Your documents are never used to train AI models. Processing happens in isolated environments and files are deleted after use.
Is AllPDFMagic GDPR compliant?
Yes. We follow GDPR and India's DPDP Act. Data processing is minimised, files are auto-deleted, and we never sell user data. See /privacy for our full privacy policy.
Is the connection encrypted?
Yes — all connections use TLS 1.3 encryption. Files are transferred over HTTPS and stored encrypted at rest during processing.
How do I request deletion of my account data?
Email support@allpdfmagic.com with the subject 'Delete my account'. We'll permanently delete your account and all associated data within 7 days and confirm by email.
Do you have a responsible disclosure policy?
Yes — if you find a security vulnerability, email security@allpdfmagic.com. We respond within 48 hours and offer recognition for valid, responsibly disclosed reports.
Still need help?
Our support team typically replies within 24 hours on weekdays.
Email support@allpdfmagic.com